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Dockside Landing Boat & Yacht Sales Customer Testimonials
To: Craig Merrell Craig, I just wanted to send you an email to let you know how satisfied I am with your company. In my business, just like in yours, I deal with many customers and, unfortunately, customers are quick to complain when they are dissatisfied, but very rarely do you hear from the happy ones. Well, I am one satisfied Dockside Landing customer and I wanted you to know about it. Two weeks ago I received delivery of my 2005 Formula 280 SS which I purchased from Dockside Landing. The entire experience my wife and I had dealing with your company was a pleasure. The first person I spoke to several months ago was Jason Marchese. Jason is a real professional. What makes Jason a great salesperson is the fact that he truly listens to the customer. He doesn’t just listen in order to respond, but he listens to his customers because he really wants to understand what his customer needs to satisfy their boating requirements. After Jason finalized the order, I had the pleasure of dealing with Joel for the delivery to Long Island. Joel kept me up to date every step of the way regarding the delivery. Whenever I called Dockside Landing I was greeted by Jennifer who answered the telephone. Jennifer was always cheerful and always very helpful. And finally I met Phillip who actually drove the truck and made the delivery of my new boat to Long Island. Phillip arrived at 5:00 p.m. after driving all day. Phillip stayed with me for about 2 hours showing me things I should know about the boat. Even though Phillip had a long drive home, he stayed with me in the dark, cold weather to teach me about my new boat. Phillip went the extra mile. Craig, the bottom line is you are a lucky guy to have such a wonderful group of employees. I will recommend Dockside Landing to my friends and family. When it comes time to upgrade my 2005 Formula 280 SS, I will remember Jason, Joel, Jennifer and Phillip, and Dockside Landing will get my business again. Regards, Greg Polis
“…Since this is my first boat, I needed to balance between getting the best (a Formula) and cost. As a result, I initially considered a used Formula and was looking at ’05 leftovers. In this process, I had the opportunity to speak with a few other Formula dealers. Jason Marchese from Dockside Landing deserves special praise. Even though I have never met Jason and he knew that if I was to purchase an ’06 that I would use my local dealer, Jason was very helpful and discussed the merits of Formula ownership and the various options available on the 260 Bowrider. He is a great representative for Formula and shows that Formula is one team. I cannot wait to begin boating with Formula.” Sincerely, Scott A. Berger
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